Terms & Conditions

Freedom Pet Supply, LLC is not responsible for personal injuries or property damage caused as a result of the use of any of the products offered on www.freedompetsupply.com. Use of these products is at your own risk.

Fast N Free Shipping Promotion Details:

Shipping is a big part of our business, we use our knowledge to select the best carrier and service level for your delivery. Two day delivery to most locations in the Northeastern and Central United States. Three day shipping to most other locations in the United States. Orders ship same day when placed before 1:00 PM Eastern time.

Delivery shall be deemed to have been made by You to Freedom Pet Supply, LLC five (5) days after the date sent.


All content appearing on this Web site is the property of:

Freedom Pet Supply, LLC

Copyright © 2013-2020 Freedom Pet Supply, LLC. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice:Copyright © 2013-2020 Freedom Pet Supply, LLC. All rights reserved.


All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Freedom Pet Supply, LLC. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Freedom Pet Supply, LLC or any third party, except as expressly granted herein.

Use Of Site

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Freedom Pet Supply and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Freedom Pet Supply, LLC believes that customer conduct violates applicable law or is harmful to the interests of Freedom Pet Supply, LLC and its subsidiaries.

Privacy Policy

Freedom Pet Supply, LLC use of personal information that you may submit to Freedom Pet Supply, LLC through this Web site is governed by the Freedom Pet Supply, LLC Privacy Policy.

Shipping & Delivery

At this time, Freedom Pet Supply, LLC ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Freedom Pet Supply, LLC ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. Michigan Residents NOTICE: Shipping delays to Michigan are expected at this time due to Covid-19 and USPS distribution center closures, until further notice.

Legal Notice

All notices from Freedom Pet Supply to you may be posted on our web site and will be deemed delivered within thirty (30) days after posting. Notices from you to Freedom Pet Supply, LLC shall be made either by e-mail,  or first class mail to our address at:

Freedom Pet Supply, LLC
5520 Adams Ave
Ashtabula, OH 44004


Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Freedom Pet Supply, LLC is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.


The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site.Freedom Pet Supply, LLC makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Freedom Pet Supply SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Freedom Pet Supply, LLC BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

— OR Depending on State —

The information and content on this server is provided “as is” with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Freedom Pet Supply, LLC.

The references and descriptions of products or services within the Web site materials are provided “as is” without any warranty of any kind, either express or implied. Freedom Pet Supply, LLC is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information (“advertisers”), and not Freedom Pet Supply, LLC.

The inclusion of material on this server does not imply any endorsement by Freedom Pet Supply, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Freedom Pet Supply, LLC tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

Return Policy

Opened items are not eligible for return. All returns all subject to a 25% restocking fee. Buyer will be responsible for original shipping charges in addition to return shipping charges. Customer is responsible for the cost to ship items with free shipping. Returns will not be accepted after 30 days from the date the order was delivered. Returns must be shipped within 15 days of return authorization. Make sure that the items being returned are unopened. Items that are returned that do not meet these guidelines will receive no refund and customer will need to make arrangements with us, including all cost associated if they want the item back. We will process a refund within two business days upon receiving all returns. It can take up to ten business days for a refund to be returned to your original payment method after we process the refund. If you have any questions, call us at 800-417-6042 before sending an item back.