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Freedom Pet Supply COVID-19 INFO

Communities throughout the world are experiencing the impact of Coronavirus (COVID-19) and we wanted to share some of the measures we’re applying to help protect the health and safety of our customers, employees, and families. Protecting loved ones and minimizing risk continues to be our top priority.

We will continue to operate during normal business hours to meet the needs of our customers and clients. You may not be able to reach a customer support rep by telephone at this time, please email all inquires to and they will be returned within 2 days. You may experience a brief delay in the production and delivery of your order. Currently we are working hard to meet higher than expected demand. If your order will be delayed by more than two days, our customer service department will email you with delivery estimate. Our website and all marketplace offerings continue to operate normally.

We are continually monitoring the national and local reports on the impact of the virus, and following safety guidelines from the Centers for Disease Control (CDC), the World Health Organization and state and local public health agencies. We’ve developed plans that allow us to respond in a timely and appropriate way to any changes or threats.

We are taking all precautions to make sure that our sanitation efforts in our warehouses and in our homes are greatly expanded, and are following proper procedures for minimizing the spread of the disease. Employees who are sick are advised to stay home and obtain proper medical care. We are urging that our staff and everyone in the community follow CDC guidelines to prevent the spread of the infection.

Please note that the safety of our customers, employees, family, and the community, remains our top priority. 

We wish you and your family continued health.

Thank you.